Privacy Policy

Information we collect

Information you provide

• Messages you send to us, including support requests and feedback.
• Purchase, order, and licensing details handled by marketplace or payment providers when you buy a Glide product.
• Any files or screenshots you deliberately send to us for support.

Information collected automatically

• Basic website usage data, such as pages visited, approximate location, browser, device type, and referral source.
• Technical logs from our hosting provider, such as IP address, request time, requested URL, and error data.
• Cookie and similar technology data from services used on the site, including analytics and checkout scripts.

Local app data

Glide desktop tools may store settings, presets, recent choices, or temporary processing files on your device. Video processing is performed locally unless a specific feature clearly tells you that it uses an online service.

How we use information

• To operate, maintain, and improve Glide Video Tools and related websites.
• To respond to support requests and diagnose technical issues.
• To understand which pages and products people use, so we can improve the site and product information.
• To process purchases, licenses, refunds, and customer service requests through the relevant marketplace or payment provider.
• To protect the site, products, customers, and our business from abuse, fraud, or security problems.
• To comply with legal, accounting, tax, and platform requirements.

Payments, stores, and third-party services

Glide products may be sold through Microsoft Store, itch.io, Lemon Squeezy, or other storefronts. Those providers process purchases, payments, taxes, downloads, refunds, and related account data under their own privacy policies. We do not receive your full payment card details.

This website may use Google Analytics for page measurement, Lemon Squeezy scripts for checkout and affiliate functionality, and hosting infrastructure that records standard technical logs.

Cookies and analytics choices

You can limit cookies through your browser settings. You can also use browser privacy controls or extensions to limit analytics tracking. Some checkout, security, or storefront functions may not work correctly if cookies are fully disabled.

Data retention and security

We keep personal information only for as long as needed for the purposes described in this policy, including support, product operation, legal compliance, tax records, and dispute handling.

We use reasonable technical and organizational safeguards to protect information. No internet service or local software system can be guaranteed to be completely secure.

Your rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of personal information we hold about you. You may also have the right to object to certain processing.

To make a request, contact us at support@glidevideo.com. We may need to verify your identity before acting on a request.

Children

Glide Video Tools is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as our products, website, vendors, or legal requirements change. When we do, we will update the date at the top of this page.

Contact

If you have questions about this policy or how Glide Video Tools handles privacy, contact Natfla Ltd at support@glidevideo.com.